FAQ
How Do I Place an Order?
Shopping with us is simple. Add the products you would like to purchase to your cart and proceed to checkout. You can complete your payment directly through our website or choose PayPal if available.
During checkout, you will be asked to provide your email address, name, and shipping information. If you have a valid promotional code, enter it in the “Discount” field and click “Apply” before continuing.
Next, select your preferred shipping method and confirm that your delivery address is correct. Continue to the payment section, enter the required payment information, and review your order carefully.
Once everything looks correct, click “Place Order.” After your order has been successfully submitted, you will see an order confirmation page and receive a confirmation email with your purchase details.
If you experience any problems while placing your order, please contact our customer service team at service@auravielle.comsvg.
What If My Order Arrives with Missing or Incorrect Items?
If something is missing from your package or you receive the wrong item, please contact us atservice@auravielle.comsvg.
Include your order number and a clear photo showing the issue. Image attachments should be under 1MB.
After we verify the situation, we will arrange to send the correct item at no additional cost. In most cases, you will not need to return an incorrectly shipped item.
How Will I Know My Order Was Successfully Placed?
After your order has been completed successfully, we will send a confirmation email containing your order number and purchase details.
Please check your inbox and spam or junk folder if you do not see the confirmation email shortly after ordering.
Can I Change My Order After Placing It?
If you need to change an item in your order, please contact us as soon as possible.
Order modification requests should be submitted before 11:00 PM Pacific Time (GMT-7) on the same day the order was placed. You can send your request to service@auravielle.comsvg.
Once an order has entered processing or shipping, changes may no longer be possible.
How Do I Add Products to My Shopping Cart?
Visit the product page for the item you would like to purchase and select any available options, such as style, color, size, or quantity.
Click “Add to Cart” to place the item in your shopping cart. From the cart page, you can review your selected products and adjust the quantity before proceeding to checkout.