Shipping Policy

When Will My Order Arrive?

Orders are typically processed and shipped from our warehouse within 5 business days after your order is placed.

Once shipped, delivery generally takes 10–20 business days, depending on your destination and carrier availability.

Please note that customs inspections, local processing, holidays, or unexpected carrier delays may occasionally extend delivery times.

How Can I Track My Order?

Once your package has shipped, you will receive a shipping confirmation email with a tracking number.

You can use your tracking number on 17TRACK or the applicable carrier's tracking service to check your shipment status.

How Much Does Shipping Cost?

We offer a flat shipping rate of $2.99 USD for worldwide orders.

Where Do You Ship?

We currently offer worldwide shipping to supported destinations.

If we are unable to deliver to your country or region due to logistics restrictions, we will contact you as soon as possible to discuss available options.

For shipping availability questions, please contact service@auravielle.comsvg.

Can I Change My Shipping Address?

Shipping address changes must be requested before 11:00 PM PDT (GMT-7) on the same day your order is placed.

Please contact service@auravielle.comsvg as soon as possible with your order information and the correct address.

Once an order has entered processing or has been shipped, we may no longer be able to modify the delivery address.

Can My Shipping Address Be Different From My Billing Address?

Yes. You may provide a shipping address that is different from your billing address during checkout.

When Are Orders Shipped?

Orders are processed and shipped on regular business days, excluding public holidays.

Orders placed during weekends will generally begin processing on the next available business day.