Return Policy

Order Cancellation

Orders may be canceled for a full refund before they have been processed or shipped. Once an order has been shipped, we are unable to cancel it.

Returns

We accept eligible returns within 14 days of delivery.

To qualify for a return, the item must be:

• Unused and in its original condition
• Returned with its original packaging
• Accompanied by a receipt or other proof of purchase

Please do not return products directly to the manufacturer. Contact our customer service team first to receive the correct return instructions and return address.

We do not charge a restocking fee for eligible returns.

Refunds

Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If your approved refund has not appeared yet, please:

1. Check your bank or payment account again.
2. Contact your credit card company or payment provider, as refunds may require additional processing time.
3. Contact your bank to confirm whether the refund is still being processed.

If you have completed these steps and still cannot locate your refund, please contact us at service@auravielle.comsvg.

Return Shipping Costs

If a return is requested for reasons attributable to the customer, the customer is responsible for the return shipping cost. The exact amount will depend on the shipping carrier and service selected.

If you receive an incorrect, defective, or damaged item due to our error, we will cover the applicable return shipping costs.

For return authorization and the correct return address, please contact our customer service team at service@auravielle.comsvg before sending your package.